Payment, Refund & Cancellation Policy

Payment Terms

Payment Schedule

Payment terms will be specified in the project proposal or Statement of Work. Typical payment structures include:

• Deposit: 50% upfront payment required to begin work
• Milestone Payments: Payments due at specified project milestones
• Final Payment: Remaining balance due upon project completion
• Monthly Retainers: For ongoing services, payment due at the beginning of each month

Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Bank Transfer (ACH/Wire)
• PayPal
• Check (for established clients)

Late Payments

Invoices are due within 15 days of the invoice date unless otherwise specified. Late payments may be subject to:

• A late fee of 1.5% per month (18% annually) on overdue balances
• Suspension of work until payment is received
• Withholding of deliverables until full payment is made

Refund Policy

Deposit Refunds

Initial deposits are generally non-refundable once work has commenced. However, we may consider refund requests on a case-by-case basis if:

• We are unable to deliver the agreed-upon services
• The project is cancelled before any work has begun
• There are extenuating circumstances agreed upon by both parties

Partial Refunds

If a project is cancelled mid-way, the Client will be charged for:

• All work completed to date
• Any third-party costs incurred (hosting, licenses, stock assets, etc.)
• Administrative costs

Any remaining balance after deducting these costs may be refunded at our discretion.

No Refunds After Completion

Once a project is completed and accepted by the Client, no refunds will be issued. We stand behind our work and will address any legitimate issues during the warranty period at no additional cost.

Cancellation Policy

Client-Initiated Cancellation

Clients may cancel a project at any time by providing written notice. Upon cancellation:

• All work will cease immediately
• The Client will be invoiced for all work completed to date
• Any outstanding invoices become due immediately
• Completed work will be delivered upon receipt of final payment

Company-Initiated Cancellation

We reserve the right to cancel a project if:

• The Client fails to make required payments
• The Client fails to provide necessary materials or feedback
• The Client engages in abusive or unprofessional behavior
• The project scope changes significantly from the original agreement

In such cases, the Client will be charged for work completed to date, and any remaining balance may be refunded.

Monthly Service Cancellation

For ongoing monthly services (maintenance, retainers, etc.):

• Either party may cancel with 30 days written notice
• No refunds will be issued for the current billing period
• Services will continue through the end of the paid period
• Any unused hours or credits are forfeited upon cancellation

Disputes

If you have concerns about charges or wish to dispute a payment, please contact us immediately. We will work with you in good faith to resolve any issues. Disputes must be raised within 30 days of the invoice date.

Third-Party Costs

Some projects may require third-party services or purchases (domain registration, hosting, premium plugins, stock photos, etc.). These costs are typically billed separately and are non-refundable as they are paid directly to third parties.

Changes to This Policy

We reserve the right to modify this Payment, Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of any changes.

Contact Information

For questions about payments, refunds, or cancellations, please contact us: